Privacy Policy

WeighNBuy Limited is responsible for the personal information covered by this Privacy Policy and is the data controller for the purposes of UK data protection law.

This policy applies when you visit or shop on the WeighNBuy website, create or use an account, place or return an order, contact us, sign up for marketing, or otherwise interact with us.

If you have any questions about how we use your personal information, visit our Contact Us page, email sales@weighnbuy.com or call 0333 224 3857.

Depending on how you interact with us, we may collect:

Identity and contact information — such as your name, billing and delivery addresses, email address and telephone number.

Account information — such as your account details, saved preferences and information associated with your WeighNBuy account.

Order and transaction information — including products purchased, order history, returns, refunds, delivery information, discounts and payment status.

Payment information — payments are handled by secure payment service providers. We do not store your complete payment-card number or card security code on our website.

Technical and usage information — such as IP address, device and browser information, website activity, cookie identifiers and information about how you use our website.

Marketing information — including your marketing preferences and interactions with our marketing, where applicable.

Communications — information you provide when you contact us, make an enquiry, submit a complaint or communicate with our customer service team.

We use personal information where necessary to operate WeighNBuy and provide our services. This includes:

processing payments and orders; arranging warehouse fulfilment and delivery; managing customer accounts; processing cancellations, returns and refunds; responding to enquiries and complaints; communicating important information about orders and services; preventing fraud and protecting our website and customers; maintaining business, accounting and tax records; improving our website and services; and, where permitted, providing and measuring marketing.

We only use personal information for the purposes for which it was collected, or for another compatible purpose where permitted by law.

UK data protection law requires us to have a lawful basis for using your personal information. Depending on the activity, we rely on one or more of the following:

Contract — where using your information is necessary to take steps at your request before a purchase or to fulfil our contract with you, including processing, delivering and managing your order.

Legal obligation — where we need to use or retain information to comply with legal, regulatory, accounting or tax requirements.

Legitimate interests — where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include protecting our business and customers, preventing fraud, maintaining security, handling and improving our services, and understanding business performance.

Consent — where the law requires your consent, including for certain marketing communications and non-essential cookies or similar technologies. You can withdraw consent at any time.

We may send you news, offers and product information where you have asked to receive marketing or where we are otherwise permitted to do so by law.

You can stop receiving marketing emails at any time by using the unsubscribe link in a marketing email or by contacting us. Opting out of marketing will not stop service messages that we need to send about your account, orders, deliveries, returns, refunds or other transactions.

Where we use information for personalised online advertising, we do so subject to the consent and privacy choices available to you.

We use cookies and similar technologies to operate our website, remember essential shopping functions, keep the website secure and, where you have given the required consent, understand website use and measure or personalise advertising.

Strictly necessary technologies may be used where they are required to provide a service you have requested, for example keeping items in your basket, supporting checkout or maintaining security.

Non-essential analytics and advertising technologies are controlled through our cookie consent choices where consent is required. These may include analytics and advertising technologies provided by Google and Meta.

You can accept, reject or change your choices using the Cookie Settings control on our website. Changing your choice does not affect processing that was lawful before the change.

We share personal information only where necessary for the operation of our business, to provide our services, or where required by law.

Recipients may include payment service providers; warehouse, fulfilment and order-management providers; delivery and courier partners; website hosting, ecommerce, IT and security providers; customer service and communications providers; analytics and advertising providers where permitted; professional advisers such as accountants and legal advisers; and regulators, law-enforcement bodies or other authorities where legally required.

For example, we need to provide relevant name, address, contact and order information to fulfilment and delivery partners so that your order can be prepared and delivered.

We do not sell your personal information to third parties.

Some of our service providers may process personal information outside the United Kingdom.

Where a restricted international transfer takes place, we use a transfer mechanism recognised under UK data protection law where required. This may include UK adequacy regulations or appropriate contractual safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses, as applicable.

You can contact us if you would like further information about the safeguards relevant to your personal information.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide our services and meet legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Order, payment and transaction records may normally be retained for up to six years after the end of the relevant accounting period or relationship, or longer where required by law or reasonably necessary in connection with a legal claim.

Account, customer-service, marketing and technical information may have different retention periods depending on why we need it. When information is no longer required, we delete it, anonymise it or securely dispose of it in accordance with our retention practices.

Depending on the circumstances and the lawful basis we rely on, UK data protection law may give you rights to request access to your personal information, ask us to correct inaccurate information, request deletion, restrict certain processing, receive certain information in a portable format, and object to certain processing.

You have the right to object at any time to the use of your personal information for direct marketing.

Where we rely on your consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

These rights are not absolute and may not apply in every circumstance. We may need to confirm your identity before completing a request. We normally respond to valid requests within one month, subject to the extensions permitted by law.

To exercise your rights, email sales@weighnbuy.com or use our Contact Us page.

If you are unhappy with how we have handled your personal information, you also have the right to complain to the UK Information Commissioner’s Office (ICO). We would appreciate the opportunity to address your concern first, but you are not required to contact us before approaching the ICO.

We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure.

Access to personal information is limited to people and service providers who need it for legitimate business purposes and who are expected to handle it securely.

No online system can be guaranteed to be completely secure. If a personal data breach occurs, we will assess it and make any notifications required by applicable data protection law.

Our website is a retail service intended for customers who are able to make purchases and provide personal information lawfully. Although we sell products for children, our services are not designed to collect personal information directly from children unnecessarily.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the circumstances and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, suppliers or legal requirements.

When we make changes, we will update the date shown at the top of this policy. Where a change is significant and the law requires us to do so, we will provide an appropriate additional notice.

If you have a question about this Privacy Policy, want to exercise a data protection right, or have a concern about how we use your personal information, please contact:

WeighNBuy Limited
Email: sales@weighnbuy.com
Telephone: 0333 224 3857
Online: Contact Us

You can also find information about your rights and make a complaint through the Information Commissioner’s Office (ICO).

Our Terms & Conditions and Returns & Refunds Policy provide further information about shopping with WeighNBuy.