Returns & Refunds

Items must be returned in their original, resaleable condition.

• Unworn and unused, other than being tried on.
• Unwashed and unaltered.
• Free from marks, stains, make-up, perfume, smoke, odours or other signs of wear.
• Returned with original labels and tags attached where reasonably possible.

You may try clothing on as you reasonably would in a shop. If an item has been handled beyond what is reasonably necessary and its value has been reduced, we may make an appropriate deduction from your refund where permitted by law.

• Sign in to My Account and open the relevant order.
• Follow the return instructions shown for the item you want to return.
• Package the item securely and send it to the return address provided.
• Keep your proof of postage until your refund has been completed.

• For change-of-mind returns, you are responsible for arranging and paying the return postage.
• We recommend using a tracked postal or courier service.
• If an item is faulty, damaged, incorrect or not as described, contact us before returning it.

• Refunds are made to the original payment method unless otherwise agreed or required by law.
• Your refund is based on the amount actually paid for the returned item, including any applicable discount or promotion.
• Your bank or payment provider may take additional time to show the refund after we have processed it.
• If you cancel and return your entire order under your statutory cancellation rights, we will refund the basic standard delivery charge where required by law. Additional charges for express or premium delivery are not normally refundable.

Please contact us before returning an item that is faulty, damaged, incorrect or not as described.

• We will advise you on the appropriate next steps.
• Where appropriate, we will arrange the return or cover reasonable return costs.
• Your statutory consumer rights are not affected.

Contact Us · sales@weighnbuy.com · 0333 224 3857

• Sale and promotional items can be returned under our standard returns policy unless different conditions were clearly stated when you purchased the item.
• Refunds are based on the amount actually paid after any applicable discount or promotion.
• Your statutory rights are not affected.

• For health and hygiene reasons, certain products may only be returned if any genuine hygiene seal or protective strip remains intact.
• This may apply to items such as underwear, swimwear and other hygiene-sensitive products where applicable.
• Any specific restrictions will be made clear where appropriate.
• This does not affect your statutory rights if an item is faulty, damaged or not as described.

We do not currently offer direct exchanges. If you need a different size, colour or style, return the unwanted item for a refund and place a new order.

Our 28-day Returns & Refunds Policy is in addition to your statutory rights.

• For most products purchased online, you have a legal right to cancel within 14 days after receiving the goods, without giving a reason.
• You then normally have a further 14 days to return the goods after telling us that you wish to cancel.
• You can notify us through your WeighNBuy account or by contacting us.

Nothing in this Returns & Refunds Policy excludes or restricts your statutory consumer rights.

• Your rights include protections under the Consumer Rights Act 2015.
• Your online cancellation rights include protections under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

See also our Terms & Conditions and Privacy Policy.