Version 2.0 | Weigh & Buy — Operated by Miltonica Garb Private Limited
Your Statutory Rights Are Not Affected : Nothing in this Returns Policy overrides or limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your statutory rights exist regardless of our policy terms.1. Your 14-Day Right to Cancel (Statutory Cooling-Off Period)
1. Your 14-Day Right to Cancel (Statutory Cooling-Off Period)
As an online (distance) sale, you have a statutory right to cancel your order within 14 calendar days of receiving your goods under the Consumer Contracts Regulations 2013, without needing to provide a reason.
- Cancellation period starts: the day after you receive your goods
- How to cancel: notify us in writing by email to support@miltonicagarb.com within 14 days
- Return deadline: goods must be sent back within 14 days of your cancellation notice
- Refund timeline: we will refund you within 14 days of receiving the returned goods or evidence of return, whichever is sooner
- Refund amount: includes the original standard delivery charge; enhanced/express delivery costs above standard rate are not refunded
- Return delivery costs: your responsibility unless goods are faulty or misdescribed
2. Condition Required for Return Under Cancellation Rights
To exercise your cancellation right, returned items must:
- Be unused, unworn, and unwashed
- Be free from signs of wear, odour, or damage beyond reasonable inspection
- Have the security tag intact and unaltered
- Be returned as part of the complete original order weight (partial returns are not accepted — see Section 5)
HYGIENE EXCEPTION — Security Tag : If the security tag is removed or tampered with after delivery, the garment is treated as unsealed hygiene goods under Regulation 28(3)(a) of the Consumer Contracts Regulations 2013. In that case, your right to cancel for change-of-mind purposes ceases to apply. Your statutory rights for faulty or misdescribed goods are NOT affected by this condition.
3. Faulty, Misdescribed, or Unsatisfactory Goods
Your rights under the Consumer Rights Act 2015 apply if goods are:
- Not of satisfactory quality (defective, damaged on arrival, substandard)
- Not fit for purpose
- Not as described on our website
Your remedies, in order:
- Within 30 days of delivery — Short-term right to reject: full refund, no repair or replacement required first
- Days 31 to 6 months — We are entitled to attempt one repair or replacement. If unsuccessful, you may claim a full or partial refund
- After 6 months — You must demonstrate the defect existed at delivery; we are entitled to attempt repair or replacement before a refund
For faulty or misdescribed goods, we will cover return postage costs. The security tag condition does NOT apply to statutory remedy claims.
4. How to Initiate a Return
- Step 1: Email support@miltonicagarb.com with your order number, reason for return, and photos (where relevant)
- Step 2: We will respond within 5 working days with return authorisation and instructions
- Step 3: Package items securely, ensuring the security tag is intact (for change-of-mind returns)
- Step 4: Return goods using a tracked, insured postal service — you are responsible for safe return transit
- Step 5: We will inspect the returned goods and issue your refund or exchange within 14 days of receipt
5. Weight-Based Bundle Returns
- Returns must include the full weight of the original order
- We cannot accept partial returns of a weight bundle for change-of-mind cancellations
- If items are missing from a returned bundle, we will notify you and may deduct the proportionate value from any refund
- This restriction does not apply to statutory remedy claims for faulty or misdescribed goods
6. Non-Returnable Items
The following items cannot be returned under our cancellation policy (statutory rights for defective goods still apply):
- Garments where the security tag has been removed, tampered with, or damaged
- Garments showing signs of wear, washing, or use
- Garments with odour, staining, or alteration
7. Refund Processing
- Refunds are issued to your original payment method
- Standard delivery costs are refunded; express or enhanced delivery costs are not
- Refunds are processed within 14 days of receiving the returned goods or proof of return
- Deductions may be made for reduced value caused by handling beyond what is necessary to inspect the goods
8. Your Rights Summary
| Scenario | Right | Tag Condition Required? |
|---|---|---|
| Change of mind — within 14 days, tag intact | Full refund incl. standard delivery | YES — tag must be attached |
| Change of mind — tag removed | No cancellation right (hygiene goods) | N/A — right lost on tag removal |
| Faulty goods — within 30 days | Full refund (CRA 2015 s.20) | NO — tag condition irrelevant |
| Faulty goods — 31 days to 6 months | Repair / replacement / refund | NO — tag condition irrelevant |
| Goods not as described | Repair / replacement / refund | NO — tag condition irrelevant |
Weigh & Buy | support@miltonicagarb.com | 07769 203857
Operated by Miltonica Garb Private Limited | Governed by the laws of England and Wales